Refund policy

Last updated: 14 October 2026

This policy explains what happens if a product you buy from Diamond Electrical Industries (dewdiamond.com) arrives damaged or defective, or if you would like to exchange it. Please read it before you place an order.

No returns for refund

We do not accept returns for a refund on orders that are delivered in working condition. Instead, we offer free replacement for damaged or defective products and exchange for unused products, as explained below.

Damaged or defective products: free replacement

If a product arrives damaged, broken or does not work when first installed, we will replace it free of charge.

  • Tell us within 48 hours of delivery by phone or email (details below).
  • Share your order number and clear photos or an unboxing video showing the damage or the fault.
  • Keep the product, its box and all accessories until the replacement is arranged.
  • Once we confirm the issue, we send a replacement of the same product at no cost to you, including shipping.

If the same product is no longer available, we will offer a similar product or refund the amount paid for that item to your original payment method.

Exchange for unused products

If you would like a different model, size, wattage or light colour, you can request an exchange within 7 days of delivery, provided that:

  • the product is unused and has not been installed;
  • it is in its original packaging with all accessories, manuals and labels; and
  • you have the order number or invoice.

The customer pays the shipping cost for sending the product back and for sending the exchanged product, unless you exchange it in person at our showroom. If the new product costs more, you pay the difference. Exchanges are not refunded in cash.

Items we cannot exchange

  • Products that have been installed, cut, modified or damaged after delivery
  • LED strips or profiles cut to a custom length, and other made-to-order or project items
  • Products bought on clearance, if marked as non-exchangeable on the product page

Warranty claims

Faults that appear after the first use are covered by the product warranty. The warranty period for each product is shown on its product page. To claim, contact us with your order number and a description or video of the fault, and our team will guide you through repair or replacement under warranty.

Refunds

Where a refund is approved, for example when a replacement product is not available, we process it to your original payment method within 7 working days of approval. Your bank or card provider may take a few more days to show it in your account.

Order cancellation

You can cancel an order for a full refund before it has been shipped. Once an order has been shipped, it cannot be cancelled and this policy applies.

Contact us

Diamond Electrical Industries
11A, Esplanade East, above K.C. Das, Kolkata 700069, West Bengal, India
Phone: +91 90388 08043 (Monday to Saturday, 10 AM to 8 PM)
Email: das.30.aneek@gmail.com